Determinants of Health Kiosk Use and Usefulness: Case Study of a Kiosk Which Serves a Multi-Cultural Population

329 patients in a multi-cultural surgery in Nottinghamshire, England used a touch-screen health information kiosk in the practice and then filled in an online questionnaire after they had searched the system. This questionnaire sought background information on the patient’s age, gender, country of birth and employment status as well as data on the use and usefulness of the kiosk. Ease of kiosk system use was found to be significant in determining both use and satisfaction variables. Older users and those not born in the UK were less likely to find the system easy or very easy to use. Employment status was also found to impact on kiosk use; both UK born and non-UK born skilled workers were found to use the kiosk more as compared to other groups. These findings help identify user populations who are good targets for information kiosks as well as the most effective ways to provide consumer health information via kiosk.